Work Control

Work Control is the central contact point for the Facilities Department for service requests, preventative maintenance, key control and urgent or emergency repairs. Work Control communicates directly with Trades, Grounds, Housekeeping and Planning components of Facilities. Once a work order request is received, it is screened and routed to the appropriate trade based on the urgency of the request and the scope of work.  Requests that involve significant planning are forwarded to Capital Projects for review.

Processing slightly under 10,000 work orders a year is no small feat.  We have 4-5 well-trained students to help assist  Work Control in receiving and processing work orders, tracking labor hours, scheduling heating and air-conditioning, answering phones and dispatching calls.

To submit a work order,visit use our web-based TMA Work Order System, which you can access by going to our home page:, then clicking on the Workorder Request Login graphic.

Work Control Staff

Maureen Buchanan Hening is the Support Services Assistant performing a variety of complex administrative duties to assist with the operation and efficiency of the Facility Operations & Planning. Maureen manages the university lockshop and key control system.  She repairs and installs locks in addition to cutting and duplicating keys. She organizes and facilitates the yearly deferred maintenance process, and oversees preventaive maintenance for campus vehicles and HVAC equipment.  She serves as backup to the Work Control Desk. Contact Maureen at ext. 3214 or e-mail

Charlene Ismay is the Operations Manager for the Facilities department. She manages the work order system, procures materials, and oversees all elements in Facilities Management. Charlene may be reached at ext.3536 or e-mail






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