Rights and Responsibilities

The staff of Health Services is pleased to work with you to keep you in good health. We are available for advice on how to stay healthy and to assist you in getting well again if you are ill. Here is a summary of your rights and responsibilities as a user of Health Services.

Rights

Dignity

You have a right to have your dignity as an individual recognized and respected, regardless of your race, age, sex, or lifestyle. You should expect that all clinicians will introduce themselves and will address you according to your preference.

Privacy

You have a right to privacy. You should expect that your discussion, examination, and treatment will be conducted in private. You should expect that the presence of any individual will be explained to you and then will be introduced by name.

Confidentiality

You have a right to confidentiality to all communications and records relating to you. Your permission must be obtained before we may give information to anyone not directly connected with your care. This applies to your parents and university officials. Exceptions required by law include reporting certain communicable diseases, threats of suicide or homicide, or suspected child abuse. Please visit our Patient Privacy webpage (link located in the upper right sidebar).

Ownership

The medical record is the property of Health Services. As outlined by the law of California, you have the right to review your medical record and have a copy thereof if you so desire.

Understanding

You will be expected to be an active participant in decisions regarding your health. You have a right to know and understand:

  • Our assessment of your problem.
  • What tests are being done and why.
  • The risks of any tests or treatment.
  • Alternatives, if any, and their risks.
  • The prospects for resolution of your problem.
  • The charges, if any, for your care.
Service

You have a right to expect pleasant and courteous service.

Responsibilities

As a consumer of Health Services, you have responsibilities as well as rights. They include the following:

  • Your health is a shared responsibility.
  • Be honest and direct in a courteous fashion about everything that relates to your needs for health care.
  • Be sure you understand your health situation. If you do not understand the treatment plan or the test, ask the interviewer or practitioner about it.
  • Follow the prescribed plan. It is your responsibility to advise us if you cannot follow the plan.
  • Be sure to call if you are unable to keep a scheduled appointment.
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