Administrative Position (exempt)
Position TitleSoftware Support Specialist
DepartmentInformation Systems and Services
Salary ($US) and BenefitsHiring Range: $54,715 - $58,484
Basic FunctionUnder the supervision of the Director of the Center for Teaching and Learning, the software support specialist will:, design and deliver employee and student orientations to computing at CLU, design and deliver productivity tool classes. Working with the IT support group, provide support on University adopted software and technology tools such as Blackboard, Qualtrics, Lynda Campus, ConnectYard, etc. and build excellent customer relationships. This position requires a commitment to customer service, the ability to work collaboratively in a changing environment, and the skill to work with members of the University community (faculty, staff, students, and alumni) who have diverse technology skills.
Representative Duties• Develop and deliver productivity tool classes and workshops
• Develop and deliver classes on Mobile devices.
• One-on-one staff and faculty orientations
• Develop and deliver orientations to information systems and services to CLU’s various constituents including ADEP, MBA, IMBA, psychology, and education, faculty and staff.
• Maintain data on training and orientation programs.
• Maintain consistent, high quality response to customer inquiries.
• Provide support and consultation services to resolve issues or problems with standard University adopted software applications and services.
• schedule student workers
Knowledge Of• CLU supported application software such as MS Office Suite, Outlook, SPSS, Dreamweaver, Contribute, Blackboard, Qualtrics, ConnectYard, Lynda campus, Final Cut Pro.
• Mobile devices including iOS and Android and Apps used in a university setting
• Sound teaching principles.
• Advanced working knowledge of both Windows OS and Mac OS.
• Statistics and statistical analysis as applied to the computer training program.
• Interpersonal skills using tact, patience and courtesy.
• Excellent oral and written skills.
Ability To• Deliver high quality productivity tool workshops and software troubleshooting.
• Work with members of the University community (faculty, staff, and students) who have diverse technology skills.
• Communicate technical issues in a non-technical manner to clients.
• Communicate client needs with appropriate specificity to the appropriate staff.
• Communicate effectively both orally and in writing.
• Design and deliver new employee and student orientation sessions.
• Write documentation and create technical handouts.
• Establish and maintain cooperative and effective working relationships with others.
• Web page development and publishing.
• Work independently with little direction.
• Work with members of the University community (faculty, students, staff, and alumni) who have diverse technological skills.
Education and ExperienceBachelor’s degree required and masters preferred or other closely related graduate degree; PC/Mac hardware and software support; advanced working knowledge of Windows and Mac OS, expert level experience with the MS Office suite, Internet, and computing in a highly networked environment.
Dexterity of hands and fingers to operate a computer keyboard.
Seeing to view a computer monitor.
Sitting for extended periods of time.
Hearing and speaking to exchange information in person and on the telephone.
Bending at the waist, kneeling or crouching
Application ProcedureEmployment application must be submitted in full, additionally, send resume with cover letter and names and phone numbers of three professional references to:
California Lutheran University
Human Resources, MC1100
60 W. Olsen Road
Thousand Oaks, CA 91360
Fax resume to (805) 493-3655 or