Support Staff Position (non-exempt)
Position TitleAudio/Visual Technician
DepartmentInformation Systems and Services
Salary ($US) and BenefitsHiring Range: $18.86 - $20.00
Basic FunctionUnder the direction of the Director of Educational Technology, the Audio/Video Engineer supports the university’s goal of providing flawless technology rich venues that support the University’s curricular and co-curricular mission and auxiliary programs and events. This individual participates in long range planning for classroom, conference and special event technology upgrades; assists in managing all classroom and conference/special event technology installations and maintenance; serves as a point of contact for resolving most presentation technology problems by coordinating with all campus personnel involved in supporting classroom and conference/special event environments.
Representative Duties• Support audio & video systems across campus including high profile and special events, lectures, streaming lectures and concerts.
• forest-up video equipment and stream lectures, concerts, and other special events.
• Diagnose and repair malfunctioning electronic equipment, systems and components; schedule timely maintenance; establish and maintain records for parts inventory, repairs, and maintenance and upgrades of audio/video equipment; research and recommend equipment and system purchases.
• Provide demonstrations and training on A/V equipment use to Events staff, student workers, and other CLU employees as assigned; in addition, trains media services staff on equipment repairs and replacement.
• Troubleshoot, diagnose, isolate and repair all media equipment for classroom support, including more complex electronic equipment and systems including but not limited to multimedia systems, video/data projections systems, video recording/playback cameras, camcorders, monitors, white boards, Extron control systems, and other problematic equipment. Troubleshoots malfunctions in emergency situations and perform emergency repairs, in a high-pressure environment, at University locations such as classrooms, conference and seminar rooms.
• Transfer digital media to servers (podcasting and streaming).
• Keep and maintain accurate records for the billing of repairs/installation time, personnel, supplies, etc.
• Assist in recommending improvements to the annual facility upgrade process, as appropriate, and conducting follow-up assessments with classroom and special event venue users to determine whether expectations were met.
• Administer Extron systems by installing, configuring, managing and updating software and firmware.
• Notify Media Services / ISS staff when equipment is repaired to ensure its return to proper storage areas. Maintain repair/maintenance/preventative maintenance schedule for MS/ISS equipment.
• Design, fabricate if needed, and install classroom presentation systems. Mount and install electric and manual projections screens, LCD Projectors, PA systems, amplifiers, etc.
• Design and program classroom/lab control systems.
• Maintain equipment, align and calibrate in a video studio system and for production and post-production environments.
• Remain available to the client/guests’ needs throughout their event.
• Other duties as assigned by the Director, which may include maintenance, production, team management of special project work teams; strategic planning for increasing faculty support with new instructional technologies.
• Assist in day-today operations of ISS.
• Assist in the design and installation of digital (HD) video studio systems for production and post-production.
• Locate and contact vendors, initiate purchase request process and keep inventory control and stock of appropriate parts and supplies for a wide variety of audio, video, and display technology. Manage the parts and supplies inventory to support the operations of ISS.
• Purchase, up to a pre-determined amount per-purchase and per-month, supplies, parts, and equipment, etc., without prior approval.
• Consult with departments, faculty, and staff regarding their needs and desires and develop, within monetary constraints, technology solutions to improve their effectiveness and instructional goals.
• Provide on-going training to ISS staff on how to make minor classroom equipment repairs; removal and replacement of defective classroom media equipment and troubleshooting techniques and skills to accurately identify defective classroom media equipment.
Knowledge Of• Network infrastructure relating to transfer of media from classrooms to the servers.
• Advanced A/V technology and best practices.
• 21st century learning space design criteria. (REQUIRED)
• Innovative classroom technology and media such as capturing, podcasting. (REQUIRED)
• Equipment maintenance, alignment, and calibration for digital (HD) video studios and suites for the production and post-production environment. (Preferred)
• Live sound reinforcement and PA Systems (REQUIRED)
• A/V control systems and interfaces.
• Instructional technology equipment usage including audio, video, computer display, signal distribution, classroom control systems.
• Instructional technology equipment specifications and their relationship to applications, teaching methodologies, multimedia systems and faculty preferences.
• Construction techniques and fabrication materials such as woodworking, drywall, cable installation, unistrut installation and concrete anchoring techniques.
• Writing and presentation skills.
• Video and audio production.
• Technical documentation fundamentals.
• Computer skills using word processing, database creation and maintenance, email, web searching, and CAD.
• Interpersonal skills using tact, patience and courtesy.
Ability To• Research technology and recommend new approaches. Experience in electronics, coordinating projects involving various personnel, such as technicians, architects, engineers, facility maintenance, faculty and administrators in a University setting.
• Set up and stream live video feeds for sports, lectures and other special events.
• Make decisions, be organized, and establish and maintain cooperative and effective working relationships with others.
• Work with basic hand tools, lift up to 50 lbs., climb ladders and use scissor lifts, electronics soldering, including cables, assemblies, and circuits.
• Work well under pressure to effectively diagnose and troubleshoot problems in a short period of time.
• Exercise initiative and good judgment; Maintain positive approach despite conflicting deadlines, shifting priorities and simultaneous work demands. Organize, categorize and prioritize workload effectively and efficiently, under minimal supervision.
• Train and be trained by co-workers;
• Assist with the operation of compressed video teleconferencing systems, television production equipment and other instructional technology support service activities. Effective supervisory and interpersonal skills are required.
• Build excellent customer relationships and provide customer service; Interface with faculty, staff, students, and administrators courteously, effectively and professionally in a non-confrontational manner.
• Quickly learn and update new technology related to classroom instruction.
• Be self-motivated, detail-oriented and able to take initiative to resolve problems and meet deadlines in a fast-paced environment.
• Establish and maintain effective working relationships with co-workers and constituents of varying levels of expertise, use appropriate interpersonal communication skills in a team-oriented environment; Represent ISS and its programs to others in a constructive, professional and courteous manner.
• Communicate effectively both orally and in writing.
• Learn University mission, goals, and objectives;
Education and ExperienceEDUCATION AND EXPERIENCE:
Associates Degree with an emphasis in Telecommunications Electronics and/or Video Production. 5 years experience with audio/visual equipment and control systems including installation, configuration, operation, troubleshooting and maintenance.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver’s license.
Work weekend, evening and some holiday hours as required.
Indoor and outdoor environment.
Driving a vehicle to conduct work.
Travel to off campus locations
Noise from production equipment.
Lifting, carrying, pushing or pulling heavy objects.
Climbing ladders to install equipment.
Sitting or standing for extended periods of time.
Hearing and speaking to exchange information.
Seeing to read a variety of materials.
Dexterity of hands and fingers to operate a variety of equipment and tools.
Bending at the waist, kneeling or crouching.
Working at heights.
Chemicals, fumes or gases from solvents and lubricants.
Bending at the waist, kneeling or crouching.
Application ProcedureCompleted Application Packet includes:
• Cover letter outlining your qualifications for this particular job
Only complete packets will be forwarded to the search committee. Please submit your cover letter and resume by email to firstname.lastname@example.org, or mail to:
California Lutheran University
Human Resources, MC1100
60 W. Olsen Road
Thousand Oaks, CA 91360
California Lutheran University is an equal opportunity employer. Upon request, reasonable accommodations in the application process can be provided to individuals with qualifying disabilities. Please contact the Human Resources Department for further information or to request an accommodation.