ISS Tech Bytes


Gittin' Outa Dodge

Volume 4, No. 9

Graduation excercises herald the many accomplishments of our students. In addition, the annual celebration provides an opportunty for faculty, staff and administrators to reflect on our own accomplishments of supporting students this past year. Before we “git outa Dodge” (in this instance, aka Cal Lutheran) we remind you to set out-of-office greetings. If you need a how-to refresher, gallop on over to this archived Tech Byte for a review: Don't Forget Out-of-Office Greetings.

Amidst the end-of-year activities perhaps you’ve been too busy to notice, so we bring to your attention, the voice mail system upgrade. On the front end changes are mostly transparent and you may not be aware of the subtle nuances the upgrade provides. Here are a few points to remember that help to make your CLU “telecom experience” both pleasant and efficient:

• Voice mail

o Notice when accessing voice mail there is now a prompt (“unread messages”) if the inbox contains new items
o New and saved messages are retained for 30 days (up from 16 days). Make sure you are checking your voice mail at least once a month.
o Remember: to enter the voice mail system dial extension 3600 from your own office phone, dial 3700 from elsewhere on campus. When prompted, your mailbox number is a combination of your extension + 0. For example, extension 3698 will have a mailbox number of 36980
o To access the system from off campus dial 493-3700 (precede the number with area code if dialing from outside 805)

• Greetings

o Keeping the answer greeting short allows “quick-in and quick-out” for callers
o Although pressing the pound key (#) during a greeting immediately routes the caller to voice mail, this may not be wise as important information at the greeting’s end may be eclipsed

• Convenience

o When not at your work station, consider using  the Do Not Distrub (DND) button to cause incoming calls to route directly to voice mail avoiding the multiple rings before rolling over
o The DND function helps reduce noise in a work area since DND elminates the audible ring

This Issue’s Techno Terms:

Terms: byte, kilobyte, megabyte, gigabyte, terabyte
Definition: units of measurement that describe data storage capacity and/or transmission:
--byte (B) = smallest unit recognizable by a computer
--kilobyte (KB) = 1,000 bytes
--megabyte (MB) = 1,000,000 bytes
--gigabit (GB) = 1,000,000,000 bytes
--terabyte (TB) = 1,000,000,000,000 bytes
For higher levels of measurement check out the source website
Example in a sentence:   CLU’s voice mail system upgrade allows for gigabits of additional voice mail storage.
Source:   http://en.wikipedia.org/wiki/

If you have questions or need assistance, please call the Help Desk at (805) 493-3698 or send e-mail to helpdesk@callutheran.edu
Additional information is available at the Computer Training Website; in addition, an archive of previous Tech Bytes issues is located at http://www.callutheran.edu/iss/training/tech_bytes/




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