Wireless Network Access

wireless network map


About CLUWnet

The CLUWnet pilot project was implemented in September 2002, providing wireless networking coverage to originally 7 buildings.  Now the CLUWnet network has been expanded to include all residential halls, academic buildings and certain outdoor areas.

CLUWnet is a WiFi compliant 802.11 a/b/g/n network, employing industry standard and widely adopted technologies for widest compatibility with wireless network cards and operating systems.

With CLUWnet, users are no longer confined to a desk or a room, but can make use of other indoor and some outdoor locations to connect to the Internet, send and receive e-mail and even conduct research.

Frequently Asked Questions

Who can connect to CLUWnet?

Anyone with a Cal Lutheran e-mail account can access the wireless network.

Before the usser has access to networ resources an e-mail account and password are required for a login using a web browser.  Users are automatically redirected to the login page if they have not yet authenticated before attempting to access the wireless network.

Is the Web performance the same on the wireless network as it is on the wired network?

No, the performance on a wirless network can vary due to a number of factors, such as the distance from the access point, devices such as mobile phones, tablets/iPads etc.  

There are over 300 access points on the Thousand Oaks campus, depending on what kind of activities and the amount of students are engaged in, it may lower the wireless network peformance such as video streaming or large file transfers.  

Connecting your device via a wired (Ethernet) cable is not only faster, but it is more reliable than wireless and you are not competing with other wireless devices that may be using the same access point.

If you need assistance with the wireless or wired network, contact the Help Desk at 805-493-3698 or send an e-mail to helpdesk@callutheran.edu

How much does the service cost?

There are no additional cost to MyCLU users.

What do I need to connect to the wireless network?

Most new laptops ship with a built-in wireless network interface card (NIC).

Anyone with a CLU email account and password can use CLUWnet. To connect to CLUWnet please connect to the SSID clu and launch an Internet browser such as Internet Explorer, Firefox, Safari, or Chrome. Try to go to a website and you will be redirected to a login page. Follow the instructions on the login page and if you have any issues please contact the CLU Help Desk at 805-493-3698.

In addition to a MyCLU username and password you will need a device with a 802.11 A,B,G, or N compatible wireless card.

Can I use my mobile or tablet on the wireless network?

Yes, make sure you connect to the CLU SSID and try to go to a webpage to get rerouted to the authentication page.

What can I access using a wireless connection?

Any Internet resource normally available from public computer workstations.

Does my dorm room have wireless coverage?

Yes! All university residence halls and university houses have wireless coverage. If you are having any issues with the coverage in your room, please contact the CLU Helpdesk at 805-493-3698.

How can I get WiFi for my mobile device?

On your device go to the settings and make sure your WiFi is on and connected to the SSID “clu” and launch the Web browser and attempt to go to a website you would not normally go to.  You will be redirected to a log in page, Safe Connect, where you will enter your CLU username and password and agree to the Terms and Conditions.

How can I give my parents or my guest(s) wireless access while they are on campus?

We currently do not support guest access to family and friends of students or staff. It is prohibited to enter your username and password to devices that you do not own and under no condition share your username and password with others as this is a violation of the computer use policy.

To accommodate CLU staff and faculty who wish to sponsor campus visitors for temporary access to the wireless network, they need to send an e-mail to helpdesk@callutheran.edu with the name, purpose, and duration of visit so ISS can setup a guest account for them.

How can I setup a wireless router or access point?

Wireless routers, access points, and wireless printers are prohibited per the CLU computer use policy.  This is due to the nature of these devices interfering with CLU’s Wireless Network and adversely affecting the ability for students to utilize it. If you are having issues with inadequate signal in your residence please contact the Helpdesk at (805) 493-3698. Further details can be found in the Computer Use Policy found at www.callutheran.edu/iss/policies/computer_use.

Are there any devices that are not supported on the CLUWnet?

We do not support wireless enabled peripheral devices such as MP3 players, networked printers (Wired or Wireless) ,media streaming devices (Blu-Ray Players, Roku, Chromecast, etc.), or gaming consoles.  Gaming consoles connecting to the wired network can be registered atwww.callutheran.edu/console. Wireless routers are strictly prohibited per the CLU computer use policy.

I've been authenticated on the Cal Lutheran network, however I am still unable to get wireless connection?

If you are having a connection problem, please contact the Help Desk (805) 493-3698 or send an e-mail to helpdesk@callutheran.edu.