Insurance While Abroad - ISIC

All CLU students studying off-campus are issued an International Student ID Card (ISIC). This card provides students with many benefits, one being a supplementary form of travel insurance.

The following benefits and services are included with your ISIC card:

Emergency Medical Transportation
Repatriation of Remains
Accident Medical Expense (Includes $500 Emergency Dental Coverage)
Accidental Death & Dismemberment - Air
Accidental Death & Dismemberment - All Other
Travel Document Replacement (includes your ISIC card)
$165 per day
Sickness/Hospital Benefit (up to 61 days)
Baggage Delay
Travel Delay (domestic Only)
Travel Guard Travel Assist

Insurance Claims Information

Filing a Claim:

The coverage provided with each card is based on a reimbursement system. You will need to keep a record of all medical bills and receipts, which should be submitted along with a completed claim form and a copy of your International Identity Card. All incidents must be reported within 90 days or your claim benefits may not be paid. Covered expenses will be reimbursed for up to one year from the date of injury.

Filing a claim can be done over the phone:

You can reach Travel Guard at 1-800-826-7791 (7:00am - 4:30pm CT)
When calling from the U.S. please call 1-877-370-4742

Please have the following general information close by when making a claim:

  • Your International Identity Card number
  • Date of card issue
  • Trip dates
  • Location where your card was issued (California Lutheran University, Thousand Oaks, CA)

Required Additional Information For:

Baggage Delay Claims

  • Proof of travel - either a trip invoice with costs, or an itinerary or a copy of airline tickets
  • List of claimed items
  • Original receipts
  • Proof of reason for claim -ex: a copy of the incident report filed with the airline

Medical Expenses Claims

  • Proof of trip payment - either a copy of canceled check (front and back), a credit card statement, a cash receipt, or a paid invoice verifying amount paid for trip and dates of payment
  • Original doctor, hospital or prescription receipts
  • Explanation of benefits from primary health insurance provider
  • Signed medical authorization form
  • Pertinent medical records

For complete insurance information and claims procedures please visit the following website:

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