Office of the Ombuds

The Office of the Ombuds is a confidential, independent, neutral, informal problem-solving resource available to all staff at California Lutheran University.

The Office of the Ombuds will be a safe place for staff to voice and clarify concerns, understand conflict situations, and find effective ways to respond.

Talking with the Ombuds can be a good off-the record first step if you have a concern or don’t know where to turn for help.

Services to be provided:

  • Conflict analysis
  • Strategies to resolve and prevent disputes
  • Identification of options and information
  • Communication and conflict coaching
  • Mediation
  • Group facilitation
  • Tailored trainings in conflict resolution
  • Resource referrals

Does not advocate on behalf of any individual within the university.

The Ombuds is not an office of notice or mandated reporter. 

Communications to the ombuds are not notice to the university.

Helena Goto will begin her tenure in the Office of the Ombuds for the staff of California Lutheran University in March 2019. Helena holds a Master of Dispute Resolution from the Straus Institute at Pepperdine Law School, as well as an M.B.A. from the Marshall School of Business at USC.

After completing graduate school, Helena worked with both individuals and companies to develop their communication and conflict resolution systems. Helena has performed mediations in the Southern California Superior Courts as well as in the private and non-profit sector.

Helena is originally from New Zealand and is married with three young boys. She is looking forward to serving the Staff at California Lutheran University by creating a supportive, safe place for our staff to discuss and resolve conflict.

Alice Sarfati is very excited to begin her tenure in the Office of the Ombuds for the staff of California Lutheran University in March 2019.

Alice has been working in Conflict Management for the past 10 years. Committed to serving her community, Mediation has allowed Alice to creatively solve problems and find resolutions while also utilizing Spanish language to translate cultural and communication barriers for underserved parties in conflict.  

Having also worked for over 15 years in Television as a Presenter and Producer, Alice knows how to get to the heart of any matter. Alice is an MBA Graduate from the University of Southern California's Marshall School of Business.