Trends in the Hospitality Industry
May 2, 2017
Lundring Events Center, California Lutheran University (Google Maps)
- Shannon Hillygus - General Manager, Marriott Ventura Beach
- Thomas Mazloum - Chief Operating Officer, Crystal Cruise Line
- Warren Spieker - Managing Partner, Continuing Life retirement communities
Shannon Hillygus’ first job in the hospitality industry was as a dishwasher for a local seafood restaurant. Now with more than 20 years of experience, he has had opportunities to perfect his hospitality skills and travel the country. He is general manager at the Ventura Beach Marriott and joined Brighton Management in 2013. Hillygus has the ability to cultivate long and trusting relationships for great community partnerships. He sits on boards that promote the industry to many constituencies, including high school and college students, and is a Cal Lutheran Hospitality Advisory Committee member. In 2016, he was recognized with a VC Innovates Pathfinder Award for setting the standard for education and workforce collaboration.
Thomas Mazloum was promoted in 2013 to executive vice president of Crystal Cruises, where he oversees marine operations, food and beverage, entertainment, quality assurance, housekeeping, land programs, casino operations, service training and concessions for both Crystal Symphony and Crystal Serenity. Austrian-born Mazloum began his cruise industry career with the 1990 launch of the line’s first ship, Crystal Harmony, in Nagasaki, Japan. He left Crystal from 1999 to 2002 to for positions at Disney Cruise Line and Walt Disney World. He completed continuing education at Cornell University, the Hotel School of Lausanne and the Hotel School of Salzburg. His degree in hotel management and administration was received in Innsbruck, Austria.
Warren Spieker joined Continuing Life in 2001 and, as Managing Partner, provides general management oversight for the company's operations. Spieker led the successful pre-marketing and initial occupancy efforts at University Village Thousand Oaks and now advises marketing programs at stabilized and startup Continuing Life communities. Prior to joining the retirement community management company, Spieker worked with the investment bank Alex. Brown and Sons. Spieker received a Bachelor of Arts from the University of California, Berkeley and his Master of Business Administration degree from the Kellogg Graduate School of Management.