ISS Objectives and Planned Actions

2007-2008

Goal #1: Recruit and graduate a well-prepared and diverse student body that is academically accomplished and reflective of CLU’s mission.

Goal #2: Recruit and retain a distinguished and diverse faculty and staff who will support the mission and be dedicated to the highest professional standards and service.

Goal #3: Invest in facilities and infrastructure that support and enhance the academic program.

Provide a robust information technology environment to meet the University’s strategic goals and support the essential business processes.

Improve the interior of the library –

  • Finish library refresh:  new carpeting and lighting in half of the library that was not updated three years ago & new carpet and lighting in office and study rooms – funded
  • Open a food area in the library and let people talk
  • Create a smaller area where it would be quiet
  • Create collaboration studios and group study spaces - funded

System Enhancements

  • Mail server migration – rework existing student mail server for improved performance and control - completed
  • Reprogram portal to be standards compliant
  • Do true automation of tasks with no human intervention
  • Redo DNS (clean, easy to read, and accurate), LDAP (better security and interconnectivity), IP assignment with DHCP
  • Fix VPN (Linux doesn’t work)
  • Update Oracle portal - completed
  • New public storage server
  • LDAP portal integration
  • Disable old accounts
  • Suspend unused accounts
  • Unified access for wireless
  • Account creation automation
  • Refine web update process/implications for content management
  • Monitor systems changes and improve documentation for system changes

Security

  • Emergency notification system - completed
  • Increase disaster preparedness – redundancy – requested for 08-09
  • Update disaster recovery plans for Datatel, Library, and Network Services – in process

Improve Access to Information Services

  • Redesign ISS web site based on usability study findings – in process
  • Add Media Services link under Library & Technology tab on the CLU home page - completed
  • Improve the website link for the room reservation request form - completed
  • Plan and overhaul help desk website – in process
  • Easier access to lab information & hours and what software is available in those labs – in process

Help Desk

  • Valid inventory - completed
  • Integrate helpdesk into inventory system

ERP Projects

  • Automate application material imports from College Net and Royal to Datatel – Royall portion completed
  • Investigate current use of Blue Bird and determine role for Image Now – completed recommendation pending
  • Implement WebCT 6.x, WA 3.1, Informer 3.2.x, TouchNet, UI 2.2
  • C.C. custom code
  • Prepare 1098’s and W2’s – in process
  • Review registration process and modify in collaboration with the Registrar - completed
  • More professional development in OS level application

Desktop Computing

  • Faculty computer upgrades/refresh cycle - completed
  • Bring all labs up to local standards including new furnishings – FY 07-08 projects completed

Develop a systematic approach to the collection, analysis and dissemination of data for reporting, planning and budgeting in support of decision making at CLU.

  • Portal access to information in Raisers Edge
  • Implement Raisers Edge for KCLU
  • Additional portal granularity
  • Conduct program reviews – in process
  • Develop informer and train in its use
  • Review data scanning storage and retrieval and the link of Image Now and Datatel

Goal #4: Generate the resources necessary to support quality improvement initiatives.

Increase recognition of CLU’s use of information technology and resources by maintaining a competitive advantage to help attract and retain quality students, faculty and staff.

  • Project management workshop – workshop planned, to be delivered
  • Write and publish papers
  • Develop new strategic plan and funding model for IT/Library funding

Goal #5: Articulate the identity and enhance the reputation of the University. 

Goal #6: Enhance learning through the ongoing assessment and improvement of curricular and co-curricular programs. 

Model, train, and support faculty, students and staff in the use of innovative information resources and technologies to support research and personal productivity.

  • Help faculty to include database use in instruction – on-going
  • Expand training to ICG – staff/admin & faculty
  • Mac support – listserv for tips and training announcements
  • Offer more training on how to use the new information resources, i.e. individual databases and ejournals, ebooks
  • Increased training for spam filter (feedback and log helpful)
  • CTL student boot camp training program
  • Explore Use  of ITunes U at CLU
  • Implement single search solution – in process
  • Improve the way students search for articles and books
  • More involvement with new student orientation disseminating information at group gatherings on campus
  • Alternative ways of getting information to students
  • Provide specialized training in Datatel’s Admission/Recruitment management and financial aid modules for appropriate staff - completed
  • Revisit the information commons area
  • More professional development in operating systems, applications, reference
  • Develop workshops for faculty and staff on  “Information Services 101” and “library Services 101” for new student orientations & University Life
  • Prepare and deliver EndNote training – materials prepared; need to be delivered
  • Introduce resources to faculty during program reviews – in process
  • Assist departments with professional development activities

Enhance teaching and learning through appropriate and innovative uses of technology.

  • Upgrade labs - completed
  • Faculty development – LMS (WebCT) & Web 2.0 tools
  • Review use of Metacat and recommend continued use or identify new product that meets faculty and staff needs
  • Collaborate with the Writing Center and develop a learning commons model
  • Implement approval book plan - completed
  • Teach staff on the specifics of Outlook, especially mail filters - completed
  • Introduce podcasting as an effective way to disseminate lectures/notes/other information
  • Web update requests not anonymous
  • Resolve off-campus network and database connectivity
  • Explore Training for the trainer and more one on one training

Goal #7: Develop leadership capacity as well as governance structures that foster institutional and program excellence.

 

 

 

Pearson Library houses most of the ISS team.