Help Desk Student Services

ISS offers virus and spyware removal, plus internet connection assistance.

Virus and Spyware Removal.
ISS can remove viruses and spyware affecting students computers for a fee of $25. To use this service, you will need to pay for the item using your credit/debit card at https://commerce.cashnet.com/cluiss. Please bring your laptop with its power supply, or your desktop tower, to the Circulation Desk at the Pearson Library and present proof of payment at time of receipt of goods and services.

Internet Connection Set Up and Difficulties.
Having trouble connecting to the wireless internet? Having internet problems in general? If you are still experiencing difficulties after checking the FAQ section concerning internet connection, ISS can help you set up wireless connections free of charge. Just bring in your laptop w/ power supply, or your desktop tower to the ISS Department behind the Circulation Desk at the Pearson Library during regular business hours.

Anti-Virus Installation (Free)
AVG is an online security company that provides antivirus at no charge. If you would like this software added to your computer, please visit free.avg.com and download the software for free. Please contact the Help Desk if you need further assistance.

PLEASE NOTE: Unfortunately, ISS does not handle hardware problems for student / personal computers. Stores like Best Buy which is local to the campus, can provide you with the assistance you need to get your computer running smoothly again. Also, be sure to check whether or not your system is still under warranty; if it is, you more than likely will be able to have the company (Dell, HP, etc.) fix it for little or no cost. Please contact your respective computer companies for more information regarding repairs covered by warranties.

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To contact the Help Desk, call or email us at:

Phone: (805) 493-3698
Email: helpdesk@callutheran.edu

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