Shoretel Frequently Asked Questions
There a lot of buttons on the phone, how do I know what each of them does?
Please click on this Shoretel reference guide link to learn more about the buttons on your phone.
How do I set up my voicemail?
You should of received a ShoreTel Quick Reference Guide with instruction on setting up your voice mail along with your phone, if you didn't you can visit how to setup your voicemail.
How can I forward a voicemail?
Please click on the link How to foward voicemails.
What are some of the features on the Shoretel phones?
- CLU directory access from your desk phone
- Call History - including missed calls
- Visual voicemails - similar to voicemail listing on a smart phone
- Up to 6 person conference calling from your phone without special setup
- Option to foward CLU voicemail to your e-mail
I would like a headset for my phone? How can I get one installed?
Please submit a ticket to the Help Desk at firstname.lastname@example.org requesting a headset for your phone.
The backlight on the phone keeps diming. Is that normal?
Yes! To save power, the backlight on your phone's screen will dim after a certain amout of time if it is not in use.
I would like some additional training on how to use the phone. How can I go about receiving training?
You can visit our by clicking on our Telecom/Phones page . Or you can contact Help Desk by submitting a ticket at helpdesk@callutheran or by calling at 805-493-3698.