Frequently Asked Questions
If you have a specific question and you haven't found an answer on our main pages for Student Accounts, review the topics below.
Viewing your balance and paying your bill
You will receive a welcome letter, information on the required payment contract and how to gain financial clearance, and information on the automatic payment plans.
There are two ways to get information regarding your student account balance:
- Online through WebAdvisor
- By contacting the Student Accounts office in person, by phone, or through email.
Please have your student ID number ready in order to get accounts information.
Yes. Electronic statements are available online for all students through CLUpay in Self-Service. Once a student is admitted to the university, they are automatically enrolled to receive electronic statements. Students with outstanding balances will receive a monthly email reminder of their balance due. Login to WebAdvisor
All registered students can view a live online pre-bill in Self-Service for their upcoming semester or term as soon as they enrolled in courses. Charges are assessed on the account in the first or second week after the add/drop date. Those students who have not paid their balance in full will receive monthly electronic bills sent via email. Monthly paper bills/statements are not provided.
Yes. Any student owing a balance at the end of our monthly billing cycle will be assessed an interest charge of 0.83% of the unpaid balance on the first of each month. Policies
Traditional undergraduates only have a financial clearance deadline prior to the start of term. Gaining financial clearance requires payment in full (or enrolling in an automatic payment plan) and submitting an online payment contract each semester. The fall semester deadline is due during the first week of August. The spring semester financial clearance deadline is the first week of January.
All other programs require payment in full by the first day of class.
Cal Lutheran does not accept credit cards for tuition, room, board and student fees assessed on a student's account. The Business Office does accept credit cards for a small number of charges students may incur; such as, parking fines, transcript costs, etc. Payment Options
Most students should be able to add or drop a class online through the end of the add/drop period. If you need assistance contact the registration office. The add/drop deadlines dates are posted by Academic Services website on the current Academic Calendar.
If you withdraw completely from a class or semester after the add/drop deadline a percentage or all the unpaid charge balance is still due. The due amount will be based on the date you withdrew from the class or university.
Missing a deadline
If financial arrangements are not made before the first day of classes, a hold will be placed on your account and interest will be assessed.
Please contact the Student Accounts office to let us know what your situation is and we will try to work with you. This will not waive finance charges and registration/diploma requests will be placed on hold until your account is up to date. Accounts with past due balances after the term ends may be turned over to our internal pre-collection consoler.
A 'Business Office Account Hold' is an administrative measure used to prevent you from accessing your academic records (such as grades, degree information) and processing registration until the hold is cleared by the Student Accounts office.
You may have one or more of the following; back due balance, return mail, missed California Lutheran University Electronic (Master) Promissory Note, payment contract, returned check or your account may be in collection.
Regarding financial aid
Financial aid may not fully cover your charges.
All loan refunds are processed within 14 days for the tuition assessment/financial aid disbursement date for each term. Paper checks are mailed to students or picked up in the Business Office. For faster receipt of funds, students are encouraged to enroll in the eRefund program available in CLUpay.
No. Work-study is not credited until the student endorses their paycheck and has it applied to their account balance.
Yes, you can designate an Authorized User, who can make payments or set up a payment plan on your behalf.
Here is how to set up an Authorized User:
- Log into MyCLU and go to Self-Service
- Under Student Accounts, click on CLUpay
- Click on Next
- Under Authorize User PINS, click on Add New User
- Complete the form and click on Submit
- The Authorized User will receive an email with login and password information
No. This deposit is retained until the student graduates or withdraws from Cal Lutheran.
Contact the registrar in Academic Services to change the local and permanent addresses, as well as all other personal information changes.
Health insurance is provided to enrolled international students. For more information, please refer to Health Services