The Help Desk is the primary point-of-contact for all your technology issues/questions at Cal Lutheran. Contact the Help Desk about network, WiFi, software questions and problems, password difficulties, and general technology questions.
Help Desk Hours
Monday-Thursday 7am - 9pm
Friday 7am - 7pm
Saturday & Sunday 9am - 4pm
***We are not currently providing in-person consultations due to COVID-19. If you require help, we are happy to perform a remote session in order to troubleshoot with you.
Frequently Asked Questions
Passwords can be reset or changed at any time by going to www.callutheran.edu/password.
Note: Cal Lutheran will never ask for passwords or any other private information through email correspondence, over the phone or in person. Do not share your password with anyone!
Cal Lutheran will verify your identity without requesting personally identifiable information like social security numbers or birthdates.
Update your security profile by visiting www.callutheran.edu/accountsecurity
When an Internet browser is launched, you will be redirected to a log-in page. You will gain access to the WiFi network resources and Internet upon successfully logging in with your Cal Lutheran credentials.
It is prohibited to enter your username and password to devices that you do not own and under no conditions share your username and password with other as this a violation of the computer use policy.
For additional information visit our wireless network access frequently asked questions.
All digitial media players need to be registered on the Cal Lutheran network. You can register your device at www.callutheran.edu/console.
If you have a gaming system, you may register it online at www.callutheran.edu/console.
You can contact the Help Desk directly at (805) 493-3698 or e-mail at email@example.com. Please be sure to let us know your name or your CLU username, a good call back number and detailed description of your issue or request.
If you email us directly, your request will automatically create a helpdesk ticket and you will be emailed a confirmation with the ticket number for your reference.