Executive Talent Management Forum

Engaging, Developing, and Retaining Millennials

Tuesday, November 22, 2016
7:30 a.m. - 12:00 p.m.
Lundring Events Center (Google Maps


This event is the first installment of a series of events organized by the California Lutheran University’s School of Management that is dedicated to managing talent in modern organizations. It is well known that talent is a key competitive advantage for any organization, but almost a half of US employers cite finding, engaging, and retaining qualified talent to staff skilled positions as their biggest and most pressing concern.

The main objective of this event series is to establish a forum that would help us to build a solid bridge between industry and higher education by taking advantage of participants’ extensive knowledge and experience in the area of managing human talent. Both world-class expertise present at the School of Management and the collective brain power of industry leaders attending this series will certainly help us to move closer to achieving that objective.

The first event scheduled for Tuesday, November 22nd, is devoted to the issues of engaging and retaining Millennials – young, educated, and skilled individuals with a specific and somewhat unique set of expectations toward their organizations – who now represent around 36% of US workforce, and who sometimes cause a tremendous amount of anxiety on the part of the employers. At this event, we will try to look closer at this employee segment, identify major drivers behind their motivation, work ethics, and career aspirations, as well as identify and share best practices aimed at engaging, developing, and retaining Millennials with an organization. Other topics related to Millennials that may be of interest to the event attendees will also be discussed.

We hope you will bring your expertise and join the discussion. Feel free to contact Dr. Vlad Vaiman with questions or comments you may have about this new talent forum. We are open to your thoughts and ideas on building a successful program.


C-suite executives along with some of the foremost experts on talent management from organizations such as Penny Mac, DirectTV, Fullscreen, NBC Universal, and City of Hope and many more from leading companies in Southern California.


Be a part of the collective brain power of industry leaders and world-class experts from the School of Management with a goal of building a solid bridge between industry and higher education through taking advantage of participants’ extensive knowledge and experience in the area of managing human talent.


Tuesday, November 22, 2016
7:30 a.m. - 12:00 p.m.


Lundring Events Center at California Lutheran University
130 Overton Court, Thousand Oaks, CA




 Keynote Speakers:

VladVaimanDr. Vlad Vaiman

Associate Dean and Professor, School of Management, California Lutheran University


Dr. Vlad Vaiman is professor of international management at California Lutheran University in the USA and is a visiting professor at several top universities around the world, including Aalto University School of Business and Hanken School of Economics (both in Finland), Danube University of Krems and Management Center Innsbruck (both in Austria), Reykjavik University (Iceland), ISEG (France), etc. 

He holds a PhD degree in International Management from the University of St. Gallen in Switzerland and has received his MBA in Strategic Management and Human Resources at the School of Business of the University of Wyoming, USA.  His professional experience included working on various consulting assignments for a number of major organizations throughout the world, including USA, Canada, Switzerland, Austria, Russia, and some other European countries.  Dr. Vaiman is a long-time member of the Canadian Association of Management Consultants and a highly sought-after speaker on topics of talent management and cross-cultural communication and negotiations.

Dr. Vaiman has published three very successful books on managing talent in organizations – Smart Talent Management: Building Knowledge Assets for Competitive Advantage (with C. Vance), Talent Management of Knowledge Workers: Embracing the Non-Traditional Workforce, and Managing Talent of Self-initiated Expatriates (with A. Haslberger). 

Dr. Vaiman’s academic work has appeared in several top academic journals including Academy of Management Learning & Education, Academy of Management Perspectives, Human Resource Management, Thunderbird International Business Review, International Journal of Human Resource Management, and others.  He is also a co-founder and editor-in-chief of the European Journal of International Management (EJIM), an ISI/SSCI indexed publication (www.ejim-global.org).

NickShauerNick Shauer

Managing Director, Human Resources, Penny Mac


Nick Shauer is the Managing Director of Human Resources at PennyMac (NYSE: PFSI & PMT) a high growth mortgage banking institution where he is responsible for all facets of HR including the challenges of supporting two public entities and boards.  As is the case in many financial services firms today, HR at PennyMac focuses heavily on talent management.  A re-structuring of the mortgage banking industry, the impending recovery of the real estate and mortgage industries and the imbalance of talented and skilled professionals have created an exceptionally challenging and exciting opportunity for PennyMac to assume a strong leadership position in talent management.  

The executive team, Nick and the HR leadership team have developed a People Management strategy designed to execute the company’s aggressive strategy within a heavily regulated post-mortgage-crisis environment.  The company’s people strategy seeks to confront and compete against large, established institutional financial services competition in talent acquisition, leadership development, succession planning and total rewards motivators. 

Nick’s career path includes significant tenure and increasing responsibilities among a set of diverse people management leadership roles:

  • Vice President, Human Resources - Guitar Center
  • Vice President Human Resources - Specialty Laboratories
  • Director Human Resources - Kinko’s
  • Recruitment Manager and Senior Auditor - Price Waterhouse

Nick earned an MBA and BS, Accounting from California State University Northridge and holds an SPHR certification. His volunteer efforts have supported the YMCA, Boy Scouts of America and INROADS.




JoeBoschJoe Bosch

Chief HR Officer, DirectTV, ret. 2016


Joe Bosch is a seasoned HR executive having over 32 years of experience in 5 different industries.  (Consumer Products, Restaurants, Healthcare, Construction, Media/Entertainment) He has operated in a wide variety of economic environments including high growth, turnarounds, industry retrenchment, international, mergers, acquisitions, and spinoffs. Joe has a track record of success working with CEOs, Boards of Directors, and acquiring and acquired companies’ executives.  In addition he has built several exceptional HR functions, helped reshape corporate culture, and established robust talent management systems.

Joe served in the US Army as a military policeman prior to attending college.  He started his professional career after graduating from Cornell University’s Industrial and Labor Relations School in 1983. Joe worked for Pepsi Cola, a division of PepsiCo in a variety of human resource generalist and specialist roles from 1983-92 before transferring to Pizza Hut, another PepsiCo company.  There he worked within both the domestic and international operations.  In 1997 Pizza Hut was spun off to form an independent corporation, YUM Brands!  Joe was appointed the Chief People Officer of Pizza Hut at that time. 

After leaving Pizza Hut he served as the CHRO for Tenet Healthcare from 2004-06, Centex Homes from 2006-09, and DIRECTV from 2010-15.  In 2015 AT&T acquired DIRECTV and Joe left the company with the change in control. 

Joe is currently consulting and providing executive coaching.  He sits on the boards of 1-Page LTD. and Pizza Hut of Ft. Wayne, and the advisory boards of MD Insider and Allegis Partners.  Joe is a Fellow in the National Academy of Human Resources. He resides in Southern California with his wife Lynn of 31 years.  They are the proud parents of three children.

KimCongdonKim Congdon

Chief People Officer, Fullscreen


Kim Congdon is the Chief People Officer at Fullscreen, Inc. She previously held the title of Managing Director/Chief Human Resources Officer for The Academy of Motion Picture Arts and Sciences. She is responsible for leading Human Resources as well as the Academy’s Foundation including, leadership of the Operations team, Strategic Planning, Programming, Education, the Margaret Herrick Library and the Academy’s Film Archives. Ms. Congdon was brought in to introduce best practices to a newly chartered organization with the ambitious goal of creating the world’s only major museum dedicated solely to motion pictures. In an organization that was tied to its traditions including typewriters and 3x5 index cards, change needed to be managed swiftly, but in a way that retained its excellence. Ms. Congdon implemented a wholesale change in health and welfare benefits as well as retirement benefits. She also developed and implemented a new organizational structure and is leading the initiative to create the organizations first ever vision, mission statement and strategic plan. She also put in place leadership development programs, performance management systems and incentive programs. None of which had previously existed.

Prior to assuming her current role, Ms. Congdon served as the Regional Vice President, Human Resources for Time Warner Cable with responsibility for over 9,000 employees. During her tenure, Ms. Congdon reorganized Human Resources from 5 separate divisions to a regionalized structure. As a member of the integration team for two mergers, she helped combine the cultures and workforces of Adelphia and Comcast with Time Warner, overseeing workforce reductions and employee transitions. She developed and implemented a plan to increase employee satisfaction that included new benefits programs, employee training and career path planning, leadership development and succession planning. In the area of process improvement, she was responsible for initiatives which resulted in reducing operating costs by 10%.

Ms. Congdon’s previous experience includes senior Human Resources positions in technology start-ups such as e-Policy and Ortel (which later became part of Lucent) as well as a global entertainment role with Sony Pictures.

She has a BS in Psychology and Communications from Emerson College in Boston and is a graduate of the Advanced Human Resources Management Program at the UCLA Anderson School of Management.

KetyDuronKety Duron

Chief HR and Diversity Officer, City of Hope


Kety Duron is City of Hope's chief human resources and diversity officer, providing executive strategy and oversight for the organization's human resource initiatives. This includes overseeing City of Hope's compensation, benefits, employee/labor relations, organizational design and development, diversity and inclusion, succession planning and leadership development, talent acquisition and selection, staff training, workforce planning and performance management programs.

Prior to City of Hope, Duron was vice president of human resources at Stanford Health Care where she transformed the department into a customer-focused, proactive thought-partner. Before Stanford Health Care, she served in a variety of human resources leadership roles at UCLA Health for more than 25 years.

Kety has a Bachelor of Science degree in physics from the University of Athens, Greece, and a Master of Business Administration degree from Pepperdine University.

PrimoCustodioPrimo Custodio

Vice President HR, NBC Universal, ret. 2016


Primo Custodio retired in March 2016, after a career spanning 44 years.   He held the position of Vice President of Human Resources for NBC Universal since September 2001.   In this role, Custodio was responsible for overseeing the Human Resources function on the West Coast for the Operations & Technical Services consisting of Universal Studio Operations including production and post-production and West Coast Technical Operations consisting of engineering & technology, and Universal Technical Operations.  Custodio began his career with what is now NBC Universal in 1972, holding various management positions in Employee Benefits, Training & Development, Labor Relations, Staffing, and Employee Relations.  During his tenure with NBCUniversal, he has overseen the Human Resources team through 6 significant mergers and acquisitions.   

Custodio holds an M.B.A. in Management and Organizational Behavior and a Bachelor of Science degree in Business Management from California Lutheran University. 





Breakfast Reception

Dr. Chris Kimball
President, California Lutheran University

Dr. Gerhard Apfelthaler
Dean, School of Management

Keynote 1
Dr. Vlad Vaiman
Associate Dean, School of Management

Keynote 2
Nick Shauer
Managing Director, Human Resources, Penny Mac

Roundtable & Moderated Panel Discussion
Joe Bosch, Chief HR Officer, DirectTV, ret. 2016
Kim Congdon, Chief People Officer, Fullscreen
Kety Duron, Chief HR and Diversity Officer, City of Hope
Primo Custodio, VP HR, NBC Universal, ret. 2016