Activate Services

Requesting aids and services is your responsibility each new semester/term. We strongly recommend you activate your DSS services prior to the start of each new set of courses.

Most accommodations do not recur automatically. Also, they are not retroactive.

If you have previously registered for support — but have not activated any services for over a year — you must contact us to schedule a meeting to discuss your current situation.

Activating Process

For students who have a Cal Lutheran Letter of Accommodations (LOA), follow this two-step semester/ term activation:

Step 1: Activate through Accommodate

Log into your myCLU portal and activate through the Accommodate Software (instructions were sent to you via email with your LOA). For step by step instructions, please review the following:

Activation Written Instructions

Activation Video Instructions 

Step 2: Email your professors and electronically sign LOA in Accommodate 

Effective Wednesday, August 14, 2019, as part of the activation process, it will be necessary for both faculty and students to electronically sign semester/term based Letter of Accommodations (LOA).

You will need to email each individual professor introducing yourself and that you receive accommodations through DSS.

After DSS processes your semester/term activation request, you will receive an email notification asking you to log into Accommodate and review your semester/term based Letter of Accommodations (LOA). You will need to electronically sign the LOA acknowledging you have received and reviewed the semester/term based LOA. Please view the instructions on how to access and electronically sign a Letter of Accommodations (LOAs) in Accommodate.

Please contact the DSS Office at 805-493-3464 or if you have any questions. 


Follow up with each professor you emailed to ensure they received an email from DSS asking them to log into Accommodate to review and electronically sign your LOA. Discuss the needs you may have in class with your professor(s). 

Request and use your approved accommodations! This is your responsibility.  Find several of the Request Forms on our DSS FORMS page to officially submit your requests.  Contact DSS for assistance in requesting accommodations that do not have online request forms posted.