Register with DSS

In order to formally request and receive accommodations at Cal Lutheran, you need to register with Disability Support Services (DSS).

How to register

1. Schedule a Meeting

It is your responsibility to schedule a meeting with us as part of the registration process.

Call (805) 493-3464 or email to schedule a meeting.

At this meeting, we can discuss your specific needs and address any questions. We will also go over the required paperwork together.

If you would like to learn general information about accommodations or discuss your situation without registering for services, please do not hesitate to contact us. There is no obligation.

If you need any special arrangements regarding your meeting, please let us know ahead of time.

We can schedule a phone or other type of meeting if you are unable to come in-person to the Thousand Oaks campus for a meeting. Just indicate this when you contact our office.

2. Complete Forms

You will need to read and fill out the Student Registration Packet as part of registering for services.

The Student Registration Packet will:
  • Explain the various guidelines, policies, and responsibilities you will need to know.
  • Allow you to learn about some of the most commonly used academic accommodations.
  • Provide you the opportunity to describe how your disability has impacted you in the academic setting.

For non-classroom accommodations, speak to us about how to submit those requests.

We will go over all the paperwork and any questions you might have during your scheduled meeting.

3. Submit Disability Information

Even if you do not have a doctor’s report or professional assessment, you should still schedule a meeting with us to discuss your situation. We can review your situation and what may be needed when we meet.

Refer to the Appropriate Disability Information Handout for more details on what is expected.

Where to send information

Information can be sent via any one of these methods:

Fax:  Our fax is currently out of order


California Lutheran University
c/o Disability Support Services
60 West Olsen Road #5300
Thousand Oaks, CA 91360

As each person's situation is unique, we simply ask that any interested student meet with us.

Disability information requirements vary by situation. We will talk to you about needed disability information during the initial conversation.

If you have a temporary disability or impairment (e.g., broken arm), you can contact us with any questions or concerns.  Depending on the nature of the impairment, you may be able to receive some form of assistance. Don't delay meeting with us. Even if you do not have a doctor’s report or professional assessment, you should still schedule a meeting to discuss your situation.

Confidentiality of Records

A student’s personal DSS file will include the following:

  • His/her DSS registration information.
  • Documented approval of assigned aids and services.
  • Records of his/her DSS activation each new term/semester.
  • Specific requests indicated through the submission of various DSS forms.
  • All disability information
  • Release of information form
  • Necessary correspondence and pertinent meeting summaries.

All DSS file information is kept confidential and will not be transferred to any other Cal Lutheran office without the student’s consent.  DSS files are stored in accordance with the FERPA regulations.

Submit the Request to Access DSS Records in order to request copies of, or review your file.

Grievance Procedure

Every effort is made to resolve issues or concerns through informal processes.  Students, faculty, or staff who have a disability-related concern regarding a student’s accommodations are encouraged to speak with the involved parties including the Coordinator for Disability Support Services.

Should there be an issue regarding DSS services, please speak with the DSS coordinator as soon as possible about concerns.  If the issue is not resolved, the student may choose to proceed with submitting a formal grievance.

Students may formally submit grievance decisions regarding meeting DSS eligibility, or denied accommodation requests, to the Director of Academic Services. 

Grievances should be made in writing and should be presented within ten working days following the decision that is being appealed so that relevant documents may be obtained, individuals involved may be interviewed, and action will be taken promptly if it is needed.  Replies to appeals will be provided within four-five days, with the goal of providing an equitable decision for all involved.

Note to faculty and staff: Accommodation decisions made by the DSS Coordinator are to be implemented as recommended while an appeal is in process.