Rights & Responsibilities
We are pleased to work with you to keep you in good health. We are available for advice on how to stay healthy and to assist you in getting well again if you are ill.
A summary of your rights and responsibilities as a user of Health Services:
You have a right to have your dignity as an individual recognized and respected, regardless of your race, age, sex, or lifestyle. You should expect that all clinicians will introduce themselves and will address you according to your preference.
You have a right to privacy. You should expect that your discussion, examination, and treatment will be conducted in private. You should expect that the presence of any individual will be explained to you and then will be introduced by name.
The medical record is the property of Health Services. As outlined by the law of California, you have the right to review your medical record and have a copy thereof if you so desire.
You will be expected to be an active participant in decisions regarding your health. You have a right to know and understand:
- Our assessment of your problem
- What tests are being done and why
- The risks of any tests or treatment
- Alternatives, if any, and their risks
- The prospects for resolution of your problem
- The charges, if any, for your care
You have a right to expect pleasant and courteous service.
As a consumer of Health Services, you have the following responsibilities:
- Your health is a shared responsibility.
- Be honest and direct in a courteous fashion about everything that relates to your needs for health care.
- Be sure you understand your health situation. If you do not understand the treatment plan or the test, ask the interviewer or practitioner about it.
- Follow the prescribed plan. It is your responsibility to advise us if you cannot follow the plan.
- Be sure to call if you are unable to keep a scheduled appointment.