Health Insurance
Students and faculty traveling internationally on California Lutheran University-sponsored travel can be covered by the EIIA International Travel Program. The EIIA Program is supplemental coverage and is not intended to replace the traveler's primary insurance coverage. We strongly suggest all students maintain their primary insurance coverage when possible. The plan provides:
- Broad emergency medical insurance coverage
- A host of travel assistance services
- No special registration required
- Unlimited personal sojourn coverage
Please visit www.eiia.org/internationaltravel for full coverage information.
Travel Assistance
EIIA has partnered with Generali Global Assistance and GardaWorld to provide claims management, travel assistance and information to participants. Whether
it’s a personal emergency or a global catastrophe, this full-spectrum service is your
lifeline, providing broad insurance coverage and critical assistance while you travel
abroad on any institution-sponsored trip. A single phone number provides 24/7 access
to assistance and medical personnel, regardless of the time zone.
IMPORTANT:
If you are participating on a study away program based in the United States, you will not be covered by the EIIA International Travel Insurance Program. You must use your primary health insurance plan.
International students, please direct any questions to the Office of International Students and Scholars. They can be reached by email at international@CalLutheran.edu .
FAQ
How do I register?
You’re already registered! If you are a faculty or staff member, student, alumni or
volunteer of a member institution, you’re automatically covered when traveling on
institution-sponsored trips. To take advantage of the GardaWorld country information
and real time alerts, please follow these directions.
How do I secure documentation of my insurance policy for myself, visa applications, and other purposes?
You can contact EIIA directly at adminservices@eiia.org for copies of your insurance documentation.
What type of services are covered?
Broad emergency services are covered. This does not include routine services such as dental check-ups. Visit the bottom of this page
for more coverage details.
Can I travel with prescription medicine?
Each country has set laws on what medicines they allow to be brought in. Even if your
doctor has prescribed a medication, it does not necessarily mean your host country
will allow it. Please always check the local laws before traveling. EIIA/Generali
Global Assistance can assist in determining which medicines are allowed in. They can
be reached at 855-901-6712 (Domestic) or 1-240-330-1551 (International), or email them at ops@gga-usa.com.
If you are traveling with prescription medicine, we advise following these rules:
- Keep the medicine in the original packaging that has your name on it.
- Pack it in your carry-on, not your checked baggage.
I need to visit a doctor abroad; what is the first step?
If this is a life-threatening medical emergency, please seek immediate assistance
from the nearest medical provider.
For all other services, contact EIIA/Generali Global Assistance before seeking treatment. They will direct you to the nearest medical facility that is covered within the insurance plan. If you decide to seek medical services that are not advised or covered by EIIA/Generali Global Assistance, there may be non-reimbursable expenses.
Toll free in the US or Canada: (855) 901-6712
Collect Outside of the US: +1 (240) 330-1551
Email: ops@gga-usa.com
Will I be covered if I need to visit a doctor outside of my host city/country?
Yes. The supplemental insurance plan will cover you if are traveling outside of your
host city/country and need medical treatment.
I plan on traveling independently after my study away program. Am I still covered?
Yes. In fact, our built-in unlimited personal sojourn coverage means you can arrive early or stay on for as long as you’d like before or after the institution-sponsored event. Either way, you retain your full coverage, with just a few exceptions outlined
in the policy. You’re even covered if you travel to other countries while on a personal
sojourn.
What to do in case of a medical emergency:
Student
We recommend making your phone calls in the following order:
- Call the host country equivalent of 911 for a serious and/or life-threatening medical emergency.
- Notify the emergency number of your in-country program contact.
- Call Generali for all emergency travel, accident and emergency sickness assistance 855-901-6712 (Domestic) or +1-240-330-1551 (International).
- Call or email your claim number to the Office of Education Abroad at +1 805-493-3750 or oea@CalLutheran.edu. If you are traveling with a faculty leader, provide this information to them and have them send it to our office.
- Call your family and give them the claim number.
Family of a student (Your student had a medical emergency)
We recommend making your phone calls in the following order:
- Make sure that your student has called Generali at +1-240-330-1551 (international).
- After your student has called Generali, have them provide you with the claim number associated with their case.
- At any time, you may call Generali 855-901-6712 (Domestic) or +1-240-330-1551 (international) for the status of your student's condition/situation, using the claim number.
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If your student has not already contacted our office, please call or email us with their status and claim number at +1 805-493-3750 or oea@CalLutheran.edu.
EIIA International Program Summary (Cal Lutheran Log-In Needed)
EIIA International Program FAQs