Frequently Asked Questions
In most cases, we do record our Zoom and HyFlex classes and lectures. If one is not being recorded, it will be stated with the course details on our website. You can also email us at email@example.com to make sure.
In all cases, you need to be enrolled in the class or lecture to have access to the recording.
For courses, you will be sent instructions each week on how to access your recordings. There is a special link to use, and you’ll need your CLU username and password to log in (those are provided the first session you register with FAB). Recordings are available via this process 24 hours after the class takes place.
For lectures, you will need to request the recording link by emailing firstname.lastname@example.org. The recording link is typically sent out the following business day and is available to watch for 30 days.
Yes, if you would like a class or lecture recording, you need to be enrolled in the class or lecture first. Then follow the guidelines in the question above to access the recording.
For courses, we ask that you watch the recording within a month of the class ending. After that, we cannot guarantee that the recording will still be available.
For lectures, we recommend you watch the recording within 30 days. After that, we cannot guarantee that the recording will still be available.
Please refrain from sending links to people who are not registered for the class. If you know someone who would like the recording of a class or lecture, have them email email@example.com for assistance.
Courses may be dropped any time before the second week of the session begins. Once the second week begins, we cannot guarantee a full refund.
Lectures may be dropped any time before the Zoom links are emailed out (the day before each lecture). Once the Zoom link is sent, refunds will not be given.
Please email firstname.lastname@example.org to inquire about dropping a course or lecture.
Generally, yes! You will need to contact us at email@example.com, and then we will be able to help process your registration and get you into the course. Note that if you miss any of the classes, you will be able to catch up by viewing the recordings.
In the event that a course or lecture is cancelled, you will be issued a full refund to the payment method you used when registering. In some cases, you may be given the option to apply the fee to a different course or lecture. All information and options will be communicated via email.
If you are having trouble resetting your password, you can contact the Help Desk at (805) 493-3698 and let them know you are a Fifty and Better student, and they can assist you.
For courses, yes – you do need to be age 50 and over. Our program’s purpose to serve and build community among those age 50 and better. However, we offer lectures to the wider community, so all ages are welcome to attend those!